Refund policy

Last updated: 2 October 2026

Changed your mind? Your 14-day right to cancel

If you are a consumer, you can cancel your order for any reason within 14 days of the day you, or someone you nominate, receive it. You do not have to give a reason.

To cancel, email us at info@cascwhisky.com with your name, order number and the items you want to cancel, before the 14 days end. You then have a further 14 days to send the items back to us. We will give you the return address when you contact us.

Unless an item is faulty or not what you ordered, you are responsible for the cost of returning it. Please pack bottles securely: you are responsible for any damage caused by inadequate packaging on the way back to us.

Opened bottles

For health protection and hygiene reasons, we cannot accept the return of bottles that have been opened, or whose seal has been broken, after delivery, unless they are faulty. Please keep bottles sealed if you think you might return them. Bottles returned unsealed, or damaged through handling, may have their refund reduced to reflect any loss in value.

Refunds

We will refund the price of the returned items, and the standard delivery charge you paid, within 14 days of receiving the items back or of receiving evidence that you have sent them, whichever comes first. We do not refund any extra cost of a premium delivery option you chose. Refunds are made to your original payment method.

Damaged, faulty or incorrect items

If your order arrives damaged or leaking, is faulty or is not what you ordered, please email us within 30 days of delivery at info@cascwhisky.com with your order number and, if possible, photos of the item and packaging. We will arrange a replacement or a full refund, including delivery costs, and cover the cost of any return. This does not affect your rights under the Consumer Rights Act 2015.

Incorrect delivery details

Please check your delivery address and contact details carefully before you place your order. We cannot be held liable for orders that are lost, delayed or delivered to the wrong address because the address or other details provided by the customer when ordering were incorrect or incomplete. If a parcel is returned to us for this reason, we will contact you to arrange redelivery, and we may charge the cost of sending it again.